The third interviewing resource in the Epidemiology Tier 1 Core Curriculum is a suite of videos and written summaries demonstrating common challenging interview situations.
Receiving a call from the health department can provoke various reactions from the public. Possessing the tools and skills to navigate these challenging situations is crucial for effectively responding to and controlling the spread of illness.
Video Breakdown
This suite of short videos (approx. 10 min each) demonstrates effective techniques for interviewing individuals who may be:
- Distrustful of public health
- Easily get off topic
- Having difficulty remembering exposures
- Part of an outbreak
- Seeking answers to medical questions
- Interested in taking legal action
- Reporting family members who are also sick
- A resident at a correctional facility
- Next of kin to a deceased person
Additionally, videos cover topics related to:
- Sexual history questions
- Using a language line
- Providing work exclusion recommendations
To access the entire playlist, click on the blue button above.
Written Summaries
The written skill summaries are meant to accompany the Challenging Interview Scenario videos. They reinforce learning from the videos and present the skills in a written format for those who prefer to learn through reading.
Links to these documents are also located in the description of the videos.
Disclaimer: We recommend new staff that have little to no experience with disease interviewing watch these video resources in conjunction with mock interview training.